Our mission

We want to inspire people to experience the world, no matter the weather, with confidence, comfort, and quality gear.

Footwear

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Built to Last, Made for Exploration

We design all our products with perfection to withstand rare weather conditions. We use weather-proofed materials, ventilation layers, and top-class construction to ensure that our outdoor clothing lasts. Our product line varies from insulated jackets and hiking boots to other essential accessories for both women and men.

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Backpacks

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Gear Up for Every Season

Changing conditions shouldn’t stop you from venturing out. It is for this reason that Montarro designs versatile outdoor gear: lightweight layers for warm days and insulated outerwear for the coldest of adventures. Whether braving the elements or a mild day outside, our collection ensures comfort and protection throughout the year.

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Quickly find all the answers to your questions here.

Frequently Asked Questions

What are the shipping costs?

We offer free standard shipping on all orders. You won’t be charged any additional shipping fees at checkout — what you see is what you pay.

We currently ship only within the United Kingdom.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to follow your parcel. You can also track your order any time using our Track Your Order page.

What is the return policy?

You have the right to return your item within 30 days of delivery. The product must be unused, in its original packaging, and in resellable condition.

We accept returns for the following reasons:

  • You changed your mind or ordered the wrong size (customer remorse)
  • You received a defective or damaged item
  • You received the incorrect item

To start a return, contact us at info@montarro.com with your order number. If the return is due to damage or an error on our part, please also include photos of the issue.

Do I have to pay for return shipping?

  • For damaged, defective, or incorrect items, return shipping is fully covered by us.
  • For returns due to customer preference (e.g., wrong size or changed mind), the return shipping cost is the customer's responsibility.

Are there any exceptions to the return policy?

We do not accept returns for:

  • Used, damaged, or incomplete items
  • Returns requested more than 30 days after delivery
  • Custom/personalized items – Not eligible for return or exchange
  • Hygiene products (e.g., compression wear) – Must be unopened and unused in original packaging

Do you have any questions?

We’re here to help! Email us anytime at info@montarro.com — we aim to respond within 24 hours on business days.